AI-Assisted Note Taking Policy.

At Comfort Psychology, we are committed to delivering the best possible care for our clients. To enhance the quality of our services, we are trialling AI-assisted note-taking applications (e.g., Heidi, NovoNote, etc.) to support our psychologists in keeping accurate records while allowing them to focus fully on your sessions.

These applications work by generating a written summary of the Zoom audio. Sessions are transcribed in real time, and no audio recordings are saved - only the written transcription remains. The AI-assisted tools we use comply with the Australian Privacy Principles and the Privacy Act, ensuring your data is securely stored and protected by encryption.

As we are currently trialling different software to determine the best fit for our practice, the specific application used may vary. If you would like to know which application your psychologist is using, you are welcome to ask them directly. Additionally, we can provide data security fact sheets and privacy policies for the software in use at any time upon request.

We believe AI-assisted note-taking will enhance the quality of your care by enabling your psychologist to focus more on you during sessions. If you have any concerns or questions about this technology, please do not hesitate to reach out to us.